About

Who We Are

concierge services

Marcia Marino, Owner of Sotto Voce

To me, family is everything. That priority was instilled in me by my parents, whom I saw tend to the household needs of their parents. They spent more time performing tasks than making memories.

When I moved to Bergen County, New Jersey, in the early 1990’s, my recently-widowed father had to rely on my sister and her husband for household help and companionship.  While eventually he re-married, his declining health prevented him from taking care of household chores that he was accustomed to doing throughout his adult life. It was both frustrating and isolating for both he and my step-mother.   

I started Sotto Voce with the intent to help people who were struggling with their day-to-day life. Frequently, I would receive calls from the adult children of parents who were either out of the area, or had busy career and family lives and ended up spending a “visit with mom” doing the shopping or the cleaning. They wanted to spend meaningful time with her, not working their way through a to-do list. From my own experiences, I was able to empathize with their situation and use my skills to their benefit. Let me do the same for you! 

I work one on one with my clients, getting to know their needs and giving them personalized attention. When you hire me for any service, you get the benefit of my years of experience as a wife and educator, my passion for “the details,” and my care for your well-being.  

How We Work

  • Once you’ve realized that you or your loved one need some assistance, click the contact form for a 15-minute phone consultation.
  • During our 15-minute phone consultation, I can assess your needs and together, we can determine the best plan of action.  Packages of hours are the most convenient and affordable way to begin using our services.
  • After our consultation, I meet with both you and your loved one in person. It is important for everyone to feel comfortable, and for all of us to have a positive working relationship.

Once we begin services…

  • Blocks of hours are devoted to a single client. If I am shopping during your block of time–it is for you and you alone.
  • I stay in touch. This means that when I have a question, I call or text. If I am working with your loved one, you receive updates from me after each service.

Other things you should know:

  • I am insured and bonded
  • I hold ServSafe Food Protection Manager Certification
  • I do not provide transportation or assist with ADLs (Activities of Daily Living) such as dressing or bathing

Who We Help

Residents of Bergen County, New Jersey who are:

  • Seniors who have found that physical limitations prevent them from taking care of tasks and chores (or are simply enjoying their golden years too much to be bothered with a to-do list).
  • Recovering from an injury or illness and can’t get out to run errands
  • Busy, busy, busy!

Sotto Voce clients know the value of their time and want peace of mind. They appreciate knowing that the details of shopping, errands, and routine “life stuff” are handled with precision and care, and that they and those they love do not have to feel alone and struggling in their day-to-day life.